- Is my product under warranty?
Warranty information is displayed on each product page.
- What can I return?
You can return an item with seven days of delivery if the item is;
- Damaged, defective or counterfeit
- You changed your mind
When you want to return items ensure that seals, tags and accessories are intact and in the original packaging.
- How can I return an item?
Fill the return request form or contact us or call us.
- How long will it take to return my item or get a refund?
Please contact us for full information
- Once I return an item what happens next?
If it was delivered to your doorstep, then the delivery agent will schedule a retrieval time. In the event you picked it up at a station, please return the item back to the pickup station.
- Can I return an item after 7 days?
Items can’t be returned after 7 days but if it is faulty it may be covered under warranty.
- How do I track my return status?
We will keep you updated by email about the status of your return. If you have any question contact customer support.
- Why was my item returned to me instead of a refund?
If we don’t find a concrete reason why you returned the item, we will redeliver it to you.
- Do I have to return all the products in my order?
No, you can just return the items you don’t need.
- Once my retrieval package is done, how long does it take to be refunded?
Please contact customer support for more information.
- My return has been collected for a while, but I haven’t gotten a response, what should I do?
Please contact customer support.
