1. Placing Order: //help.aliexpress.com/categories_Placing_orders.html
2. For any request or suggestion about your order, please leave comment under your order thread.
3. For other security items which are not included at our showcase, please be free to send us an inquiry.
1. Payment FAQ & Payment Methods: //help.aliexpress.com/categories_Payment.html
2. When you meet any payment issue, please contact us immediately.
3. Since our products are direct from factory, there is no broker or high markup, thus, we are available to provide quality items as well as very competitive price.
4. If you need to do wholesale purchasing, but the price is not very cheap, please get in touch with us directly!
1. Shipping & Delivery: //help.aliexpress.com/Shipping_Delivery.html
2. Novoxy Technology ships to all countries and regions around the world.
3. Lead Time: The order is shipped within 1~3 business days after payment is completed.
4. Delivery Time (After payment is received):
—- By Air Mail: Normally 10~30 business days.
—- By Express: Normally 3~7 business days (Recommended – safer & faster.).
5. Shipping Method:
—- By Air Mail: China Post, Hong Kong Post, Sweden Post, etc.
—- By Express: EMS, DHL, FedEx, UPS, TNT.
6. Shipping Document: Please leave comment during purchasing if you prefer to under-declare the invoice value for customs purpose.
7. If the parcel is not received within 30 days after payment, please keep us informed. We will track the shipment in China.
8. Buyer is responsible for (in case) all taxes under any circumstances.
Notice: The delivery time of international transportation may be delayed out of seller’s control by various factors related to logistics companies, customs, holidays, local weather, etc. Thanks in advance for your understanding!
1. All items have been checked and packed in good condition before dispatch.
2. One year warranty is provided on all products.
3. All returned items must be in original packing and buyer is required to provide tracking number to us.
4. If you are not satisfied with our product or service, please contact us first before leaving a negative feedback or opening a dispute. We will try our best to fix your issue.
5. Buyer has 7 days to contact us for replacing the product and 30 days to return from the date of receipt. If the item has been kept at buyer side for more than 7 days before replacement request is raised, the item is considered used and we will not approve a refund or replacement. For replacement, seller and buyer both bear a half of shipping cost.
1. We guarantee all our items are “as stated” in the descriptions. We strive for 100% customer satisfaction on every sale we work on.
2. Should you have any questions on our products and service, please keep us posted. We will respond within 12 business hours.
3. Contact way: Trade Manager, Email, AliExpress Message, Phone