1.Please pay attention to the shipping way. If you choice DHL/UPS/TNT/FEDEX, you will get orders in 2-5 working days; If not, will little slow, normally take 15-60 days deponds on where you leave.
2.When place the order, pls make sure your address and other contact details correct, to avoid order lost or delay, expecially Russian friends.
3.Import duties, taxes and charges are not included in the item price or shipping charges. it's buyer's responsibility to arrange and pay the duties, the same with Extended Area Surcharge if exists.
For small order, we will pack with plastic bags. for bulk order, we will pack goods according to your requirements, even packing with your own brand and logo if you want.
Your order has been cancelled for security reasons. The fund for this order hasn't been deducted by Aliexpress. However, some banks may hold this payment, and the bank will reverse the payment for up to 7-10 working days before releasing back to the card holder. To avoid order cancellation in the future, The buyer need submit a claim for payment verification.
Pls contact us within 48 hours upon your receipt of the item. A refund will be rendered once the item has been sent back in original condition.(No refund/exchange for hair had been installed,cut,dyed,washed,or have any other damage and process, pls kindly understand.)
The correct way of we measure the length of the hair is to make the hair stretch straight, instead of measuring the hair directly.
Human Hair: Burning smells like a burnt fragrance, human hair burns out very quickly and feels like coke, it also easily becomes ash.
Synthetic Hair: Burning smells like a burning plastic, there is a small flame and feels viscous when it burns out.
Q1: How many bundles do i need?
For average head size,here is our suggestion:
8″-18″: 3 bundles
20″-28″: 4 bundles or more
Q2: How long does the hair last?
With proper care,the hair will last one year or more.
Q3: How do i know if the hair is human hair?
Human hair has natural protein. it is easy to tell by burning and smell: when it is burnt, human hair has white smoke and smells like wool burnt, and it turns to ash.
Q4: I paid the order yesterday, why the vendor has not sent the goods?
The payment is held by Escow rather than the vendor. it takes up to 24 hours for Aliexpress to verify the payment. After verification, the vendor will process your order and ship it out within 24 hours.
Q5: Why my order is frozen or closed? What can i do?
The systerm will verify the payment after you make the payment. When there is possible risk with your account, Aliexpress will close the order. You could click “I want to claim” to submit the requested information and verify your account.
Q6: I cancelled my order, why i still do not receive the refund?
After the order is cancelled, it takes about 7-15 working days for the systerm to process the refund. How soon you can get the refund depends on the efficency of your bank.
Q7: Is there any Customs tax?
There could be Customs tax for the impor t. The import tax is bared by the importer. It depends on if the package is checked by the local Customs and the policy of the country. it's buyer's responsibility to arrange and pay the duties
Q8: Can it be dyed or curled?
Human hair could be dyed and iron-flat, iron flat plz don't exceed 150oC, or the hair will be destroyed. Also the hair will come back to its natural wavy after you wash it or iron-flat.
Q9: Why have the grey hair/red hair?
All human hair is unavoidable to have a few strands of grey/red hair on it because of the donor's health condition. You would never find grey/red hair in any of the fake hair products. If you really don't like it, just take it off the bundle.Thanks for your understanding!
Q10: Did the hair keep pattern well after wash?
Except body wave do not act well, other textures all keep the pattern well after wash. The reason for body wave “loose texture” is the body wave is not kind of original very wavy hair, that's why after wash it turns to natural wavy or natural straight. Other than that this is really quality human hair can dyed to any color, curl and wand beautifully!
Q11: What type of hair care products should I use?
Co-wash the hair before install is NECESSARY!!! And make sure u co-wash the hair once a week at least, treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products as we mentioned in the hair care instruction. Conditioning the hair is very important to keep it soft and manageable, let the condition sits on the hair 5~10mins then rinse it. Let it air dry instead of blow dry.
Q12: What kind of dying products should i use?
Recommend REVLON COLORSILK DYE or other SALON PRO level dying and bleaching products. Deep condition the hair after dye & bleach is very necessary! It will protect the hair being dry. And also, time control is very important, please follow ur product instruction and control the processing time properly. Lower quality dye products will damage the hair badly.
Q13: Will this hair hold curls well?
Yes. Our hair can hold curls beautifullly, we have some tips as bellow:
>>Find correct temperature for hair curling. We will suggest you raise the temperature little by little to test it out.
>>Time control is very important, we will suggest let the wand/curl sits on the hair around 8-10 seconds with proper temperature.
>>Apply some hair spray will keep the curl pattern durable for whole day.
Q14: What's the best temperature for flat iron or curled iron?
We recommend 160-180 Celsius degree or 320-360 Fahrenheit degree. Even human hair can be burned if the temperature is too high without proper time control.